Privacy Policy

This policy explains how Chatbot Solution collects, uses and protects data.

Data we collect

Store account data (name, email and business WhatsApp number), WhatsApp messages exchanged between the store and its customers, customer names and numbers as received from WhatsApp, products and settings added by the store, and usage data such as message counts.

How we use it

To run the service: receiving messages and replying automatically, showing chats in the inbox, calculating usage, and technical support. We do not sell data or use it for advertising.

Who processes data

Meta, to send and receive WhatsApp messages through the WhatsApp Business Platform; our AI provider (OpenAI), to generate replies; and our hosting provider, to store data. Each receives only what is needed to provide the service.

The store's role

The store is responsible for its customers' data and for obtaining their consent to be contacted on WhatsApp. We process this data on the store's behalf to provide the service.

Protection

Each store's data is isolated, access tokens are encrypted, and dashboard access is password protected.

Retention

We keep data for as long as the store is subscribed. When deletion is requested or the account is closed, we delete data within 30 days, except where the law requires us to keep it.

Your rights

You may request access to, correction of, or deletion of your data. See the Data Deletion page for details.