Terms & Conditions

By using Chatbot Solution you agree to these terms.

The service

We provide a WhatsApp customer service platform including AI auto-replies and a team inbox, according to your plan.

Subscription and payment

Subscriptions are monthly per the chosen plan, and published prices include VAT. WhatsApp message fees are paid directly to Meta and are separate from the plan price.

Plan limits

Each plan has monthly limits on messages, AI replies and team members. When a limit is reached, sending stops until the next month or an upgrade, and incoming messages are still kept.

Your obligations

You agree to follow the WhatsApp Business and Meta Commerce policies, including obtaining customer consent before marketing messages, and not sending prohibited or abusive content.

AI replies

The bot replies from the information the store adds. We work to keep replies accurate, but the store is responsible for the accuracy of its information and for reviewing chats.

Suspension and cancellation

You may cancel anytime, and the subscription stays active until the end of the paid period. We may suspend accounts that violate these terms or WhatsApp policies.

Changes

We may update these terms and will post the update on this page with its date.